Emerald Cruises New Zealand

Emerald NZ Brochure

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Helpful information To answer your questions and to help you prepare for your holiday, we've put together some useful information. If we haven't managed to answer your query, please visit the "frequently answered questions" section on our website emeraldwaterways.co.nz/why-emerald/faqs WATER LEVELS Cruise itineraries may be varied due to high or low water levels, flooding, lock closures, unscheduled vessel maintenance or for any other circumstances beyond our control. If we're unable to continue sailing on certain rivers due to water level problems, we'll do everything we can to minimise the impact it has on your holiday and make alternative arrangements for the rest of the itinerary. This could mean arranging coach transfers, organising ship swaps, providing hotel accommodation or finding alternative attractions to visit - all of which are weather dependent. SUN DECK The Sun Deck operational hours may be limited due to the passage through low bridges or other restrictions by local authorities. This may mean that the deck is completely closed for a period of sailing time on certain rivers. DOUBLE DOCKING In popular ports we will on occasion be required to dock next to other ships, which may mean accessing the shore via the Sun Deck, requiring you to ascend and descend stairs. This will not prevent you leaving the ship or your ability to get on and off. PASSPORTS In order to travel on a cruise, you must hold a passport valid for 6 months beyond the conclusion of the trip. Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. VISA INFORMATION It's your responsibility to ensure any visas required for the countries you'll be visiting during the cruise have been obtained. HEALTH AND VACCINATIONS Health facilities, hygiene and disease risks vary worldwide. To ensure your safety throughout your cruise, seek advice regarding your specific health requirements as early as possible. If you have any pre-existing medical conditions or mobility difficulties, you should inform us at the time of booking. FLIGHTS Guests from New Zealand are responsible for arranging their own flights to Europe unless they have booked a flights-included package with us. TRAVEL INSURANCE We strongly advise you to take out adequate and appropriate travel insurance which includes cover against loss of deposit or cancellation fees. Please read your policy details carefully and take them with you on your cruise. It's your responsibility to ensure that the cover you purchase is suitable and adequate for your needs and the cost of the holiday. MOBILITY Emerald Waterways welcomes disabled guests but wishes all guests to understand that limitations could exist on-board and during shore excursions. The lifts on our ships service three out of four decks, with access to the Sun Deck only possible using stairs. Under appropriate circumstances guests are welcome to use collapsible wheelchairs on-board. Many tours are conducted from coaches, so guests need to be able to climb up and down the stairs to board. Some shore excursions may require movement over cobblestones or up and down stairs; accordingly, guests with limited mobility will require the services of a responsible companion to be travelling with them, since crew availability is limited. If you have any medical, physical or other special needs, please contact our travel advisors for further information and look at our deck plan to gain an understanding of the layout of any particular ship. COACH TRAVEL To experience the full range of regional attractions during our itineraries, there will be a certain amount of coach travel required. DiscoverMORE OPTIONAL TOURS During your cruise, you can book onto a range of optional activities for a number of destinations on-board the ship. DiscoverMore optional tours are at an additional cost, subject to availability and seasonal operations, and may be subject to minimum/maximum numbers. EmeraldACTIVE BICYCLES & TOURS Availability of bicycles and EmeraldACTIVE tours on bicycles is limited to the number of bicycles available on each Star-Ship. ON-BOARD CURRENCY On-board your ship, any accounts can be paid in cash in Euros or by credit or debit card. CLOTHING We recommend casual and comfortable clothing - for sightseeing and walking tours you'll need comfortable shoes. For the winter months, you'll need a warm coat, gloves and water-resistant footwear. Dinner is an informal affair; relaxed evening wear is perfect. On certain evenings such as the Welcome and Farewell Dinners, you might like to dress up. WI-FI Wi-Fi connection availability and speed will vary depending on where the ship is positioned and the number of users, Wi-Fi can be slow to use and there may be occasions when no signal is available. Guests staying in an Owner's One-Bedroom Suite will have complimentary use of an iPad throughout the cruise. PLUG SOCKETS AND VOLTAGE On-board electricity is 220v. The ships have Australian and European wall sockets so a Euro, Australian or international adaptor will work. All rooms have a hair dryer. EXCLUSIVE EMERALD WATERWAYS RIVER CRUISE GUARANTEE On every Emerald Waterways European river cruise you'll be automatically covered by our river cruise guarantee* once you commence your cruise for any delays or cancellations that occur due to weather, natural disasters, mechanical breakdowns or strikes. There's nothing extra to pay, we automatically cover you in the price you pay for your cruise. We appreciate that you've invested a lot in your holiday with us and we want to ensure that we provide you with peace of mind when travelling with Emerald Waterways. Our river cruising guarantee is designed to give you comfort and assurance for certain events which prevent you from cruising, and are not considered typical or usual to river cruising. Our river cruising guarantee is designed for unforeseen events rather than minor delays or deviations. *For examples of cover and full terms & conditions, please visit emeraldwaterways.co.nz To book call FREE on 0800 004 494 or contact your local travel agent 25

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